Return and Refund Policy
Thank you for shopping with Nutraexel. We are committed to providing quality products and a smooth customer experience.
Return Eligibility
We accept returns only in the following cases:
If the product received is damaged
If the wrong product has been delivered
To be eligible for a return, you must contact us within 2 days of receiving the product. Requests made after this period will not be accepted.
Return Process
To request a return, please contact us via WhatsApp or email with your order details and clear images of the product. After verification, our team will guide you through the return process.
Refund Policy
Once your return request is approved, we will process your refund.
Please note that shipping or courier charges are non-refundable. Only the product amount will be refunded.
Refunds will be issued to your original payment method or through any other agreed method within a few business days after approval.
Non-Returnable Cases
Returns will not be accepted in the following situations:
If the product has been used or opened
If the request is made after 2 days of delivery
If the product was ordered incorrectly by the customer
Processing Time
Refunds are generally processed within a few business days after approval, but it may take additional time depending on your bank or payment provider.
Contact Us
If you have any questions regarding returns or refunds, please contact us via WhatsApp or email.